We’ve debated the ethics of seat swaps and the protocol for inquiries, but an airplane seat story from England that made a six-year-old boy cry really makes me shake my head.
Jerk refuses to swap seats with the boy who was assigned the same window seat
Like many six-year-olds, Ryan Bandli loves to fly and loves looking out the window while flying. He was traveling with his parents from Manchester (MAN) to Budapest (BUD) on Buzz, a Ryanair subsidiary, and his mother had paid in advance to reserve a window seat for him.
However, upon boarding the plane, the family noticed that another woman was sitting in the window seat assigned to her son. They compared boarding passes and both were assigned the same seat (not sure how that’s possible, but ok…).
The woman refused to move, insisting it was her seat and she certainly sat down first. Ryan started crying.
His mother told The Mirror:
“Ryan was really upset and scared and he was crying. He didn’t understand how that could happen. We sat separately and it was really stressful.”
He was assigned an aisle seat next to his father and spent most of the flight crying.
Ryanair blamed the problem on an “isolated IT error” but allowed the woman to remain in the window seat.
“Buzz regrets the inconvenience caused to Ms Bandli and her son and a member of our customer service team will be in touch with them directly.”
Early reports indicate that the family paid for a window seat in the fire exit row (where no one under the age of 15 is allowed to sit), which led to the seat swap. The Bandais insist that this was not the case and that a window seat closer to the front of the plane was purchased.
And so we assume, at least for now, and reach out to the female passenger who refused to move.
To her I say shame on you, idiot. It’s one thing to request a window seat when you’re assigned an aisle seat. But it’s a whole different thing when you’re both assigned the same seat. I don’t blame the woman for causing the problem, but if you see a six-year-old crying around the window on a two-hour flight, for heaven’s sake just be a decent human being and move…
A seating problem at a Ryanair subsidiary resulted in a six-year-old boy losing his window seat. My son, who is also six years old, loves windows and would have a similar reaction. So I understand how important a window seat is for a young child. As far as I’m concerned, the woman should have moved the seats.
Do you agree with me or would you have also refused to move the seats for the boy?
If this turns out to be an emergency exit situation, Ryanair should have found the family seats together elsewhere on the plane.
Image: Sz Adri