Natural gas failure, lower thermostats “immediately”.

We Energies urged customers on Friday 23 December to reduce natural gas consumption by lowering their thermostats to between 60 and 62 degrees “immediately”.

In a press release, the utility said the move will allow customers to stay safe and warm and avoid a significant natural gas outage.

That request comes after an interstate pipeline supplier that supplies natural gas to We Energies suffered a major equipment failure that limits the amount of fuel they can send, the utility said.

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The affected pipeline is one of several sources that We Energies uses to obtain natural gas. On a typical day, a problem like this wouldn’t require customers to reduce their usage. With the extreme cold setting in across much of the U.S., We Energies said it was unable to source additional natural gas from its other pipeline suppliers.

We Energies has already taken numerous steps to reduce demand for natural gas, the press release said, including withdrawing from its LNG and propane storage facilities and reducing natural gas for business customers who have agreed to special billing at these types of events .

We Energies urges customers to reduce their natural gas consumption by lowering their thermostats and avoiding the use of other natural gas appliances such as fireplaces, dryers or stoves.

The company is working to maintain service for emergency and critical facilities. Customers should take the following actions to reduce natural gas demand:

  • Set the thermostats between 60 and 62 degrees. Add layers or blankets to keep warm when turning down the temperature on a thermostat.
  • Close blinds or curtains at night and avoid opening doors to retain heat. Open the blinds during the day to let in the warmth of the sun.
  • Avoid using secondary natural gas heating sources such as B. Natural gas fireplaces.
  • Use natural gas stoves sparingly. Prepare food with slow cookers or microwaves.

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We Energies said it expects the shortage to continue through the rest of the day on Friday and will reassess on Saturday.

Statement from We Energies:

We truly appreciate and thank our customers for their understanding and patience as we work to manage these challenging conditions and keep all of our customers safe and warm.

We will work tirelessly to resume normal operations as soon as possible.

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