Marriott Resort charges elites cash co-payment for breakfast, free does not mean free
Marriott offers Platinum Elite and above complimentary breakfast on most of its brands. However, they don’t really say what breakfast means. And some hotels have found that the terms and conditions of the Bonvoy program don’t really define “free,” so they interpret it as “billing the customer, but just for less money.” The Tribute Portfolio Royal Palm South Beach Miami is one such hotel.
reader steve shares his experiences at the Royal Palm South Beach,
The Royal Palm South Beach Miami specifically states on its breakfast coupon that gratuities are not included and the Royal Palm is not a budget hotel. The room costs up to $800/night.
..I’m a Titan for life, not that it matters, except they said it would cost me $150 (later reduced to $100) to upgrade to a suite.
Note that they only let you order juice or coffee too?
The CEO of this hotel’s management group says guests need to be trained to tip more so he doesn’t have to raise wages. It’s no surprise that his hotel finds a way to squeeze a few extra bucks out of a guest.
It would be really helpful for Marriott to be clearer about what is actually required of hotels, although I suspect they don’t strategic ambiguity. Many hotels are more generous than the minimum some hotels can get away with. But they’re letting real estate get away with it because Marriott’s primary motivation is to keep owners happy — and part of paying fees to Marriott.
In contrast, however, Hyatt is clear on both what breakfast means and that the cost of breakfast is the actual cost that a guest might be charged (emphasis mine):
Globalists receive a complimentary full breakfast daily (that includes an appetizer or standard breakfast buffet, juice and coffee, plus taxes, tips and service charges) for each registered guest in the room, up to a maximum of two (2) adults and two (2) children.
tax and tip is Part of the cost of breakfast For a breakfast to be considered free, one need not expect to pay out-of-pocket cash to eat it. But the Royal Palm South Beach Miami found a way to charge elite guests a cash co-payment for their “free” breakfast.