Frustrated Pokémon Scarlet & Violet players are reportedly getting refunds

Image: Nintendo Life, The Pokemon Company

The ninth generation Pokémon Scarlet and Violet games have been out for a week now. They take the series in a bold new direction with open-world design, but they also suffer from serious performance issues and glitches.

It seems for some Trainers have had enough of all of this (including Game Freak’s silence) and many are now demanding refunds. According to a story on VGC, players are having “mixed results” when requesting Switch eShop refunds, but there seem to be a few success stories.

A thread blown up on the Pokémon subreddit recommends that other players get a refund while they can, as Nintendo seems to know how serious the issue is:

“I received a refund from Violet’s e-shop last night after feeling that the game was not in a condition that I would consider acceptable for a AAA release. In this case, to ensure the refund was approved … It was approved an hour later.

“The fact that the rep knew the issues I was talking about means it’s getting attention. This is one of the few things that Nintendo/GF needs to note.”

Separate player reports on social media platforms also recommend “trying out” a refund. Some have even been advised to visit “third party review sites” to learn more about Nintendo titles in the future, and others are not having as much success…

Depending on your region, it seems certain support teams are rejecting digital refund requests. Here is part of a response from a Twitter user @Skeffi__ received from the Nintendo Contact Center Europe team:

“We’re sorry to hear you’re having trouble with Pokemon Violet. We know this isn’t the answer you were hoping for, but for a variety of reasons we’re unable to provide refunds on purchases of Nintendo eShop content. We tried to make sure this was clear before the transaction was made, both in the agreement you accepted and on the screen just before the transaction was completed… read the full text of the agreement for everyone our current systems through…”

Here at Nintendo Life, we’ve enjoyed our time in the Paldea region but have called the “technical issues” a setback. Digital Foundry also shared its own technical analysis video this week, noting that Scarlet and Violet were “technical bugs” and far below the technical standards of previous entries.

Then there were all the glitches…both funny and terrifying:

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