Changi Airport introduces baggage tracking for passengers

SINGAPORE (The Straits Times/Asia News Network): As air traffic increases worldwide, passengers at Changi Airport have been able to track their luggage since the launch of a personalized luggage tracker on December 12.

For now, the feature is only available to passengers of 35 participating airlines who depart from or transfer at Changi, and passengers who arrive at Changi Terminals 2 and 3 on those airlines.

Participating airlines include Singapore Airlines, Finnair, Jetstar Asia and Air India.

The feature allows travelers to or from Changi Airport to track their baggage status and receive updates if their arrival baggage is delayed at the airport due to inclement weather.

It comes after a global labor shortage in the aviation sector earlier this year that led to baggage delays, missing bags and flight cancellations as airports around the world struggled to keep up with post-lockdown travel demand.

While such airport chaos has been largely avoided in Singapore and Asia, Sats, the main check-in service at Changi Airport, reported an increasing number of lost or damaged bags in June as a result of problems at its departure airport amid staff shortages.

This feature, currently in beta testing and available in the iChangi app, allows passengers at Changi Airport to track their luggage for up to three days after their flight.

Incoming baggage tracking will be rolled out in Terminals 1 and 4 by early 2023.

Responding to inquiries, Changi Airport Group (CAG) said the baggage tracking feature was tested by CAG employees prior to the current public trial.

The number of onboard airlines is expected to increase gradually, she added.

CAG’s tracker, which aggregates information provided by the participating airline and Changi Airport’s baggage system, is being rolled out as airlines such as Delta Air Lines and Korean Air have launched similar services that allow passengers to track their checked baggage.

It is the first of its kind to be launched from an airport in Southeast Asia, CAG said on its website.

Most checked bags can be tracked with this feature, with the exception of odd-sized bags, bags checked at the gate, and checked bags with limited release. Some transfer bags may also not be traceable as these may be managed directly by the airlines.

The full list of participating airlines is available on this website.

Yeo Kia Thye, Managing Director of Airport Operations Planning and Airside at CAG, said: “Changi Airport Group strives to continuously improve our passengers’ travel experience.

“Our new baggage innovation helps passengers keep track of where their baggage is during the flight and gives them more peace of mind from check-in to reaching their destination.”

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