Air New Zealand asks for patience as a critical travel day looms

Passengers checking in at Auckland Airport domestic terminal. Photo / Dean Purcell

Air New Zealand is urging travelers to be as patient as possible this Friday – the busiest day on their network in three years.

It has today released advice on how to make traveling as painless as possible during an “incredibly busy” summer.

“We’re heading into a very busy summer and we know there are times when things don’t go to plan,” said the airline’s chief operating officer, Alex Marren.


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“Our customer team is always doing their best to resolve these disruptions and it can be difficult to rebook an entire flightload of customers. If things don’t go to plan for you, please try to be as patient as possible with our team who will work hard to accommodate you again,” she said.

With more than 2.8 million customers taking to the skies on Air New Zealand this summer holiday, the airline is encouraging people to plan ahead and allow extra time for their trip.

With the amount of misplaced luggage piling up at Auckland Airport, the airline is warning anyone who has valuable items they can’t be without – such as valuables and wedding dresses – to pack them in their carry-on luggage in case of a “disruption”.

This Friday, December 23, the airline will see a 77 percent year-over-year increase in passenger numbers alone, with more than 55,000 customers set to fly on vacation. That’s close to the number for the busiest day of 2019.


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“Our on-site staff will be working around the clock to get customers where they need to go. We know that traveling can be stressful, especially during this busy holiday season, so we want our customers to be as prepared for their trips as possible,” she said.

Here are Air New Zealand’s top travel tips for getting ready to travel this summer:

  • Check in early. You can check in up to 24 hours before your flight by downloading the Air NZ app or online. And if the status of your flight changes.
  • Pack within your limits. The airline’s baggage calculator can save you repacking your baggage at the airport. If you want to take an extra piece of baggage, buy it online before your flight. This makes the process hassle-free when you arrive at the airport.
  • arrive early Airports will be incredibly busy in December and January. For domestic travel, please be at the airport at least 60 minutes before your flight. If you are traveling across the Tasman in the early morning please check in two hours before your flight. For all other international travel please allow three hours. Allow a little extra time if you’re traveling with pets, oversized bags, or need special assistance – e.g. B. Children traveling alone.
  • Check the Travel requirements for the country you are traveling to and complete all travel declarations well in advance of your trip.
  • Get to the airport early in the morning. Plan for rush hour traffic to get to and around the airport, especially in our larger cities.
  • Make sure you are not carrying anything that security checkpoints consider dangerous – (Did you know that crackers are dangerous goods?). Put wireless earbuds and loose batteries in your carry-on luggage.
  • Don’t wait until the last minute to go through security. Due to the holiday rush there will be longer queues at security. Please take out your personal electronics early enough to expedite the process.
  • Many bags look the same, so stick a name tag on your bag and something unique. A colored ribbon or colorful decor will make identification much easier.
  • Whether it’s a bike or a surfboard, if you want to take oversized luggage with you on these vacations, Plan ahead and allow enough time to check these items in at the oversized baggage kiosk. This process takes a little longer than normal baggage check-in, so please arrive early or consider shipping your gear as cargo.
  • If you are traveling with a pet on these holidays, the IATA live animal regulations have recently been updated (These are the standards we must follow to ensure pets are safe, comfortable and well cared for during flight). Not all pet carriers are created equal. Visit the airline’s website for more information on traveling with pets.
  • If you are traveling with valuables, the airline recommends purchasing travel insurance and pack essentials like medication or inhalers, wedding dresses, keys, and wallet in your carry-on so you have what you need in case of a disruption.

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